Have you recently strolled down Pasaje Rodriguez with a coffee in hand while realizing it’s time to ditch the 9-5 snooze fest? If the dream of interviewing for a call center career involves a game of customer service “100 Mexicanos dijeron” and sweet reunions with cake in the break room, brace yourself, it’s not just wishful thinking. You are merely a job search away from a thriving career change.
The good news is that even if you’re nervous about creating a call center skills resume right away, it is possible. Preparing a resume that features vital contact center talents such as adaptability and problem-solving is a walk in the park compared to making your favorite aunt’s iconic tacos al pastor. Now let’s dive into showcasing your best call center and customer service talents.
What Are Good Skills to Put on a Resume for Customer Service?
Your best personal and professional traits that align with https://www.confiemx.com/blog/customer-experience/basics-of-customer-service-skills/basic customer service skills are the ideal things to highlight on your resume. These include bilingual communication, active listening, and excellent decision-making. The following call center skills list reflects key things companies search for when hiring five-star customer service candidates:
- Great organization
- Attention to detail
- Excellent active listening
- Emotional intelligence
- Computer skills
- Problem-solving
- Conflict resolution
- Product knowledge
- Cross-selling and upselling
- Communication
What Is a Key Skill Needed in a Call Center?
When it comes to being a superstar call center employee, resilience and expecting the unexpected are crucial. These key competencies will help you thrive and succeed every day.
Call Center Soft Skills
The foundation of your top-notch call center soft skills lies in your excellent communication and willingness to adapt and be flexible. Using words of empathy and a tone of understanding will go a long way when a customer needs your assistance.
Improving soft skills at work goes a long way. Soft skills are interpersonal skills. These include empathetic personality traits and emotional intelligence. Emotional intelligence is a superhero cape that prevents phone conversations from turning into masked lucha libre showdowns! When a customer is upset, your emotional intelligence steps in like an incredible hero. Your key soft skills, like the art of calming words and self-regulation, will guide the conversation toward the best solution.
Call Center Hard Skills
Your hands-on experience, technical skills, software knowledge, writing, typing, and analytical skills are all considered call center hard skills. Being an outgoing team player is also helpful.
Digital expertise and savvy are very important in a call center setting. With this role, you’ll be tackling phone calls and could potentially engage in chat, email, and internal messaging. In certain customer service positions, having social media know-how is key to fielding inquiries from a tech-savvy clientele.
What Computer Skills Do You Need for a Call Center Job?
Try not to get too nervous about computer skills when pursuing a customer service opportunity. Contact centers offer training sessions that’ll turn you from a keyboard rookie into a tech maestro to handle customer calls, payment processing, and more.
Engaging in activities such as conducting Google searches, making online purchases, and sharing updates about your cat’s adventures on social media indicates a familiarity with computer skills. These digital and computer talents suggest that you may possess the foundational knowledge to excel as a successful call center employee.
If you are concerned about typing, your speed will improve over time. Additionally, there are free websites that can help you get more efficient and comfortable with typing.
Depending on the industry of the call center, some of the basic computer skills may include familiarity with:
- In-house messenger/chat
- In-house customer relationship management
- Microsoft Office suite
- Microsoft Excel
- Data entry-10 key
As a job seeker, look for a call center where ongoing training and support is a key feature.
What Are Customer Service Job Description Keywords?
Review the job description for the role you’re interested in before you write your call center resume objective. The company of interest may use keywords or job description criteria such as the following:
- Problem-solving
- Flexibility
- Transferring customers’ calls
- Payment processing
- Updating customer profiles
Study the job description, write down vital call center duties and responsibilities for various jobs in a call center and align your experience with keywords for a smooth resume update. The hiring managers will quickly identify how your customer service experience aligns with their company’s specific needs and values.
What Are Good Skills to Say You Have on a Resume?
Highlighting your customer service skills and showing off what value you can bring to your next call center job is important. For an effective resume, consider spotlighting skills such as great communicator, service-minded, quick learner, conflict management, computer skills, and empathetic problem-solver, just to name a few.
Make it easy and clear to read what your future employer needs to know by organizing your resume like so:
- List employment in reverse-chronological order (most recent job should be first)
- Resume summary
- List skills according to soft and hard skills
- Customer service or work performance awards
- List education and any applicable training
When crafting your resume, showcase your exceptional skills and traits by starting with a brief summary highlighting your communication style, team player mentality, and decision-making prowess. Arrange your employment history in chronological order, beginning with your most recent job, and dedicate a separate section to your call center skills. Here, list your top-notch hard and soft abilities in customer service to impress potential employers. By doing so, you’ll exude confidence, sincerity, and enthusiasm, making you a standout candidate.
If you have customer service and work performance awards, be sure to note them on your resume. If you got the best spicy salsa award in your last department showdown, don’t spill the pinto beans until the interview. This customer service salsa success story is great to share in the interview to show you believe in boosting team morale.
Entry-Level Call Center and Customer Service Resume Summary
If your call center experience is limited or nonexistent, use the resume summary section to showcase your customer service experience in retail, event planning, or volunteering. Spotlight activities that involve aiding others, decision-making, and task organization.
Showcase Your Talents: Apply for a Customer Service Career Today!
Now that you know how to create a standout call center resume, it’s time to take the next step. Contact us to discuss applying to work at Seguros Confie as our team would love to hear from you! More than just a call center, we’re a lively community dedicated to encouraging support, education, and a vibrant work culture right in the heart of Tijuana, Mexico.