Full Job Description
Modality: Onsite
Location: Mexico City
Job Type: Full time
More Details
We’re looking for Customer Service Representatives who are passionate about helping people, solving problems, and delivering exceptional experiences. In this role, you’ll be the voice of our brand, supporting clients with their accounts, answering questions, and ensuring every interaction ends on a positive note.
If you’re driven, customer-focused, and ready to build a career in a supportive environment, this is your opportunity to shine.
What does a Customer Service Representative do?
Key Responsibilities
- Provide bilingual (English/Spanish) customer support through inbound and outbound interactions, delivering empathetic, solution-oriented service while striving for first-call resolution.
- Identify customer needs, resolve inquiries, and address objections using strong communication and maintenance of customer information.
- Manage policy administration, including updates, renewals, reinstatements, cancellations, and customer information maintenance
- Process payments and billing inquiries, including resolving issues related to payment methods and schedules
- Support insurance-related requests such as providing proof of insurance and processing lienholder updates, while ensuring compliance with carrier and state requirements
- Navigate multiple systems and tools (e.g., policy platforms and carrier portals) to efficiently complete tasks and access information