What if one job could prepare you for a life-changing career?
This is what it’s like for many people who work in a call center. By itself, a good call center job involves plenty of cross-training and opportunities for promotion. You’ll be prepared for plenty of other jobs if you don’t decide to stay at the call center.
Don’t believe it? Here’s a short list of 8 careers you have the potential to train for in a call center.
1. Call Centers Offer Experience in Tech Support
Pretty much any job that involves customers using technology needs to have tech support. Thanks to your experience in a call center, you will be quite prepared for a tech support career.
Why is that? Simply put, a call center job is a customer service job. You spend much of your time answering questions and helping customers solve problems (often when customers are frustrated or angry).
In a tech support job, the technology might be more specialized, but the basic idea is the same. Your ability to put on a friendly voice and help customers solve their issues will make you a real tech support rockstar.
2. Learn to be a Receptionist with a Call Center Job
Becoming a receptionist is one of the most perfect jobs for anyone with call center experience. Call center workers and receptionists do much of the same work. The primary difference is that most of this work will be in person and only some of it will be via phone.
For example, call centers involve you waiting on inbound calls. When those calls come, you help answer their questions and find solutions to their problems.
A receptionist spends most of their time helping customers that walk in. The core responsibilities are the same: answering questions and finding solutions. And call center experience helps you do all of it with a friendly smile, which can really help you stand out to recruiters.
3. Social Media Management is Similar to Remote Call Center Work
Social media is one of the most important ways different businesses market themselves. That’s because, when done right, social media marketing offers a better return on investment than most other marketing techniques.
However, many companies that want to create a social media presence have never done so before. They need help from someone who understands how social media works and how to interact with others remotely.
So long as you understand social media, a call center job helps you understand how to interact with others online. When you know what to say to customers and how to say it, you can go far in this career, especially if you often maximize social opportunities at work.
4. Call Centers Train for Sales
Many call center jobs already involve a sales element. In addition to helping customers resolve different issues, you look for organic ways to sell them products and services.
Of course, customers don’t want to feel like you are just trying to make money at their expense. Instead, you need to find creative ways to explain how certain purchases can help improve their lives.
With that experience, you can thrive in fields like sales. For example, the insurance industry revolves around selling different kinds of coverage, but you must first get to know the customers before you can offer customized recommendations. Ultimately, a call center job helps prepare you for getting to know your customers and making a sale.
5. Develop Your Skills for Online Teaching at a Call Center
Online learning opportunities were already on the rise when the COVID-19 pandemic hit. During that time, numerous companies developed online learning technological solutions, and many more students and businesses began to take advantage of them.
For example, people all over the world want to learn the language that you speak. Once upon a time, you might have had to move to places like China in order to become a successful language teacher.
Now, though, you can do this kind of teaching from your phone using apps like Zoom. Working in a call center gives you the valuable experience of helping customers overcome difficulties and learn new things even when they get frustrated. These skills will serve you well as a teacher.
6. A Call Center Can Teach You How to be a Social Media Influencer
The world is full of successful social media influencers. At some point, almost everyone thinks, “I wish I could be a successful influencer.”
Believe it or not, call center experience can help you become such an influencer. That’s because influencers build an online empire off one core skill: how well they understand other people. This kind of understanding helps them produce content that their audience loves.
Obviously, working in a call center gives you dozens of opportunities each day to learn about your callers, including what they care about and how they think. Once you know how people “tick,” a social media career may be just a “click” away. You might be surprised how many companies are interested in influencers with “day job” experience.
7. Advertising Skills are Honed in a Call Center
At first, you might not think advertising jobs and call center jobs have much in common. It all comes down to understanding customer psychology.
A good advertisement doesn’t simply tell someone to buy a product. Instead, it helps put them in the exciting mindset that buying the product seems like the most logical choice.
As a call center agent, this is the kind of thing that you do with your callers regularly. Once you know how the average customer thinks, crafting the kinds of advertisements they respond to is a piece of cake.
8. Call Center Duties Make You a Better Personal Assistant
Earlier, we discussed how working in a call center prepares you for a career as a receptionist. Similarly, it can also prepare you for a career as a personal assistant.
Whereas a receptionist has to solve problems for many different people, a personal assistant focuses on helping a single person. Beyond that, though, the job involves many customer service skills you develop in a call center.
When you know how to interface with others, anticipate their needs, and creatively solve their problems, you can become a great assistant. These are all productivity skills working in a call center helps you develop!
Work In the Best Call Center Today!
Now you know how a call center job can prepare you for some awesome careers. But do you know where to find the best call center to really get you prepared for your future?
Here at Seguros Confie, we are always looking to hire talented workers just like yourself. To see how we can help find the job you’ve been dreaming of, all you need to do is apply today!