What if you already had all the resources you need to create a better, more productive workplace?
It’s easy to think that you need to invest serious money into technology, training, and third-party assistance with customer service. In reality, though, you can enhance your existing workplace by creating a mentor program. This helps veteran employees train newer ones in a variety of different skills.
Not sure if a mentor program is right for your own call center? Keep reading to discover some of the biggest benefits such programs have to offer!
Better Career Development with a Mentor Program
Many people ask this common question: “Are you living to work or working to live?” What this question really gets at, though, is whether someone truly loves their job (hence, they are “living to work”) or just sees their job as a means to an end (“working to live”).
You will have more sales, higher productivity, and better employee morale once you create a mentor program. Why is that? Simply put, your employees will now feel empowered to take charge of their careers like they never have before.
Empowered employees will now start “living to work,” especially when they know they have a trusted mentor to whom they can address their questions!
Create a Positive Learning Culture
If they are being honest, many of your employees would say they don’t go out of their way to learn new skills at work. The reason for this is workers don’t really see any value in what they are learning. Worst case, employees may even fear doing things in a new way will hurt their performance at work!
Once you have a mentor program, though, you instantly create a positive learning culture. For example, when workers feel safe asking their mentor questions, they will ask more questions and effectively learn more than ever. In turn, a good mentor can explain the importance of skill transfer and how learning new skills can help employees deal with traditional workplace problems.
And as the mentee learns more, he can share what he has learned with other workers. This helps create the kind of collaborative, winning culture in which your employees can really thrive.
The Key to a More Productive Office
Productivity is the bottom line with most managers, and it’s not hard to see why. Most businesses can’t afford to hire bigger teams or invest in expensive resources. Therefore, it’s up to good managers to get as much work out of their existing teams as possible.
And make no mistake, a mentor program can really take your office productivity to the next level. That’s because employees with questions can get instant answers and feedback from mentors who can also teach them important shortcuts to completing various tasks.
Every day with a mentor makes your employees into better workers. Having such a trusted relationship at work makes employees happier. Happier employees are ultimately more productive employees!
Provide Much-Needed Stress Relief
Let’s face it: Work can be stressful, especially when you deal with angry customers. All of those calls eventually take their toll, and it’s easy for the stress to keep your workers from focusing on the tasks in front of them.
In these instances, a mentor program in the workplace helps reduce unwanted stress and anxiety. One reason for this is that mentors can share important techniques for dealing with angry customers. Once workers are empowered by the knowledge of how to avoid or de-escalate conflicts, they won’t be so stressed.
Mentors also reduce stress because hearing about other employees’ nightmare customers can make newer employees feel better. Misery loves company, and it can be helpful to hear that everyone has to deal with an annoyed caller from time to time.
Achieve a More Diverse Office
A major corporate value these days is diversity. This is why so many companies proudly state they are devoted to the core values of diversity, equity, and inclusion. Unfortunately, if most of the upper management of an office looks almost exactly the same, it means that the business has failed to achieve any meaningful diversity.
With a mentor program, you provide the skills and training that newer employees might need to someday move into management. Another way of looking at the matter is that you are sharing the wealth of your institution and giving every worker a chance to spread their wings.
When you next hire employees, be sure to advertise your mentoring program. You may be surprised at the higher quality of candidates submitting applications because of mentoring opportunities.
Lower Employee Turnover
Turnover is a major problem in offices across the country. One major cause of turnover is employees realizing they’ve been hired for a position that isn’t a great fit, after all. In fact, this happens to a whopping 66% of employees after they accept a new job!
With a mentor program, you can reduce turnover because you provide direct training to workers to help them master new skills. Additionally, such programs help you discover the unique strengths and weaknesses of each employee. Once you identify unexpected skills in certain areas, you may be able to move employees into a position where they are a better fit.
As an added bonus, a mentor program also reduces turnover among your veteran employees. That’s because they get a chance to learn from the next generation of workers. This helps mentees improve their own happiness, energy, and productivity, making it likelier they stick around for a long time.
Come Enjoy a Job with a Mentor Program Today!
Now you know the benefits of having a mentor program in the workplace. But do you know where you could thrive in an office with just such a program?
Here at Seguros Confie, we are always looking for awesome new workers and managers. To see how we can help find the job you’ve been dreaming of, all you need to do is apply today!