Are you considering a call center job and wondering if a remote position is the right fit for you?
It’s becoming increasingly common for companies in a wide variety of industries to offer remote opportunities. It’s also common for individuals to think that a virtual job is ideal for them, only to learn that, in some instances, they’d prefer an onsite or a hybrid setup. Read on to learn the types of call center jobs available, as well as the benefits of offsite vs. onsite positions, to determine which is best for your career goals.
What Are the Benefits of Remote, Onsite & Hybrid Modalities?
When determining which call center job setup is best for you, it’s a good idea to make a list of the pros and cons based on your personal preferences. To help you get started, here’s a breakdown of what many consider the benefits and challenges of these three primary job modalities.
Remote Positions
Many employees desire job flexibility, including the ability to adjust their schedule and the option to work from home to support work-life balance. Remote call center jobs generally allow you to work from anywhere with an internet connection, as long as you have the ability to complete tasks on time and attend video meetings as needed.
Depending on the type of job you do, virtual job options can also provide the ability for flexible hours based on your personal priorities or the time during which you’re most productive. For example, maybe you like starting your workday at 9 a.m. vs. 8 a.m. so you have time to get your children to school or finish your morning routine. Or maybe you are more productive in the evenings and prefer to start at 10 a.m. and work until 6 p.m. or 7 p.m. Having this type of flexibility tends to reduce an employee’s stress level and increase their productivity, engagement, job satisfaction, and overall health.
Additional benefits of virtual jobs include a reduction in travel costs, less time spent commuting, and the option to live in lower-cost areas. For some, working virtually also allows them to conduct business in a place or during a time with fewer distractions so they can better focus and be more productive.
Onsite Positions
Onsite work requires you to be at the office. Some prefer in-office jobs because they enjoy having in-person interactions with their co-workers. Others like the structure that’s generally built into one’s day when working at their in-office desk. Being at the office can also be a better option for those who have a hard time not working during their off-hours or don’t have an ideal place to conduct business remotely.
Onsite setups can also be beneficial for company culture and collaboration. Being in the same place as your co-workers on a daily basis can help you feel more connected to them and help you build professional relationships. It can also foster a positive atmosphere that encourages collaboration, the sharing of ideas, and problem-solving as a team.
Hybrid Positions
A hybrid position provides a combination of remote and onsite responsibilities. A hybrid setup is desirable for those who enjoy having the option to work remotely on some days and be in the office on other days. A position that combines telecommuting with in-office work provides the flexibility many need in their schedules while also providing the opportunity to connect with co-workers for a quick face-to-face or attend to tasks that are easier and more efficient to do in an office, like making copies or scanning lengthy documents.
What Skills Are Required for Success in Virtual Jobs?
It’s possible to thrive when working virtually if you’re self-motivated and require little supervision for success. You also need to have excellent written and verbal communication skills, with a high level of emotional intelligence that allows you to pick up on cues from people without access to the nonverbal signals you would see if you were in the same room.
Additional skills required for remote positions include the ability to:
- Learn and use digital tools
- Be a team player
- Access reliable and secure technology and equipment
- Focus
- Effectively manage your time
- Be organized
- Meet deadlines with little to no supervision
What Are Possible Remote Work Call Center Jobs?
When you think of call center jobs, you might initially envision customer service-focused positions. Call centers also require people who support their clients in back office, marketing, accounting and HR.
There are similar positions that actively support the call center operation itself. Many of these support positions have the potential to be remote or hybrid. Examples include:
- Finance and accounting
- Marketing and social media
- Sales operations
- Organizational development
- Internet technology
- Customer service
- Human resources
Factors that determine if a position is remote, onsite, or hybrid are often related to the specific roles and responsibilities of the job. For example, an IT specialist who focuses on in-office hardware support might need to be located onsite or in a hybrid position since they’d have to be readily available to deal with onsite tech issues when they arise.
Similarly, a customer service supervisor might be required to work onsite if the majority of the employees they supervise are located in the office. Alternatively, a customer service representative might be able to be completely virtual as long as they have offsite access to the equipment and technology required to do their job.
Apply for an Onsite or Remote Call Center Job Today!
Now you know more about the benefits of virtual vs. onsite positions and the types of remote work call center jobs available. But where can you find a call center career with the type of environment you’d thrive in and benefits you’d be excited about?
Here at Seguros Confie, we’re continuously looking to hire call center positions for remote, onsite, and hybrid opportunities. To see how we can help you find the position of your dreams, apply today!