{"id":719,"date":"2023-06-19T17:47:00","date_gmt":"2023-06-19T17:47:00","guid":{"rendered":"https:\/\/www.confiemx.com\/blog\/?p=719"},"modified":"2023-07-10T21:49:28","modified_gmt":"2023-07-10T21:49:28","slug":"remote-or-onsite-call-center-jobs","status":"publish","type":"post","link":"https:\/\/www.confiemx.com\/blog\/featured\/remote-or-onsite-call-center-jobs\/","title":{"rendered":"Remote or Onsite Call Center Jobs: Which Works Best for Me?"},"content":{"rendered":"\n

Are you considering a call center job<\/a> and wondering if a remote position is the right fit for you? <\/p>\n\n\n\n

It\u2019s becoming increasingly common for companies in a wide variety of industries to offer remote opportunities. It\u2019s also common for individuals to think that a virtual job is ideal for them, only to learn that, in some instances, they\u2019d prefer an onsite or a hybrid setup. Read on to learn the types of call center jobs available, as well as the benefits of offsite vs. onsite positions, to determine which is best for your career goals. <\/p>\n\n\n\n

What Are the Benefits of Remote, Onsite & Hybrid Modalities?<\/strong> <\/h2>\n\n\n\n

When determining which call center job setup is best for you, it’s a good idea to make a list of the pros and cons based on your personal preferences. To help you get started, here’s a breakdown of what many consider the benefits and challenges of these three primary job modalities. <\/p>\n\n\n\n

Remote Positions<\/strong> <\/h3>\n\n\n\n

Many employees desire job flexibility, including the ability to adjust their schedule and the option to work from home to support work-life balance<\/a>. Remote call center jobs generally allow you to work from anywhere with an internet connection, as long as you have the ability to complete tasks on time and attend video meetings as needed. <\/p>\n\n\n\n

Depending on the type of job you do, virtual job options can also provide the ability for flexible hours based on your personal priorities or the time during which you\u2019re most productive. For example, maybe you like starting your workday at 9 a.m. vs. 8 a.m. so you have time to get your children to school or finish your morning routine. Or maybe you are more productive in the evenings and prefer to start at 10 a.m. and work until 6 p.m. or 7 p.m. Having this type of flexibility tends to reduce an employee\u2019s stress level and increase their productivity, engagement, job satisfaction, and overall health. <\/p>\n\n\n\n

Additional benefits of virtual jobs include a reduction in travel costs, less time spent commuting, and the option to live in lower-cost areas. For some, working virtually also allows them to conduct business in a place or during a time with fewer distractions so they can better focus and be more productive. <\/p>\n\n\n\n

Onsite Positions<\/strong> <\/h3>\n\n\n\n

Onsite work requires you to be at the office. Some prefer in-office jobs because they enjoy having in-person interactions with their co-workers. Others like the structure that\u2019s generally built into one\u2019s day when working at their in-office desk. Being at the office can also be a better option for those who have a hard time not working during their off-hours or don\u2019t have an ideal place to conduct business remotely. <\/p>\n\n\n\n

Onsite setups can also be beneficial for company culture<\/a> and collaboration. Being in the same place as your co-workers on a daily basis can help you feel more connected to them and help you build professional relationships. It can also foster a positive atmosphere that encourages collaboration, the sharing of ideas, and problem-solving as a team. <\/p>\n\n\n\n

Hybrid Positions<\/strong> <\/h3>\n\n\n\n

A hybrid position provides a combination of remote and onsite responsibilities. A hybrid setup is desirable for those who enjoy having the option to work remotely on some days and be in the office on other days. A position that combines telecommuting with in-office work provides the flexibility many need in their schedules while also providing the opportunity to connect with co-workers for a quick face-to-face or attend to tasks that are easier and more efficient to do in an office, like making copies or scanning lengthy documents. <\/p>\n\n\n\n

\"Call<\/figure><\/div>\n\n\n\n

What Skills Are Required for Success in Virtual Jobs?<\/strong> <\/h2>\n\n\n\n

It\u2019s possible to thrive when working virtually if you\u2019re self-motivated and require little supervision for success. You also need to have excellent written and verbal communication skills, with a high level of emotional intelligence that allows you to pick up on cues from people without access to the nonverbal signals you would see if you were in the same room. <\/p>\n\n\n\n

Additional skills required for remote positions include the ability to: <\/p>\n\n\n\n