{"id":598,"date":"2023-03-06T03:29:00","date_gmt":"2023-03-06T03:29:00","guid":{"rendered":"https:\/\/www.confiemx.com\/blog\/?p=598"},"modified":"2023-03-06T15:30:43","modified_gmt":"2023-03-06T15:30:43","slug":"7-ways-to-get-a-better-phone-voice","status":"publish","type":"post","link":"https:\/\/www.confiemx.com\/blog\/customer-experience\/7-ways-to-get-a-better-phone-voice\/","title":{"rendered":"7 Ways to Get a Better Phone Voice"},"content":{"rendered":"\n
What if your day of customer service<\/a> was doomed before you even clocked in? <\/p>\n\n\n\n If you answer the phone as part of your job, then you spend plenty of time troubleshooting customer problems. However, it may be difficult (and sometimes impossible) to do so if they have a problem with your phone voice. <\/p>\n\n\n\n As customer service representatives (CSRs), sometimes we speak too high, too fast, or with the wrong tone, and it really turns callers off. How, then, can you get a better telephone sound for yourself? Keep reading to find out! <\/p>\n\n\n\n Many people are shocked to hear complaints about their phone voices. The reason for this is very simple: Most of us don\u2019t know what we sound like to other people. We only know what we sound like to ourselves, and that is often a very different sound altogether. <\/p>\n\n\n\n That\u2019s why one of the best things you can do to improve how you speak on telephones is to record your own voice and listen to it. That will help you discover if you need to work on any of the issues we touched on before, like speaking too fast or with too high of a pitch. It can sometimes be weird<\/a> to listen to recordings of yourself for the first time, but this remains the single best way to improve your professional sound. <\/p>\n\n\n\n No matter where you work, it\u2019s important to get plenty of water throughout the day. However, hydration becomes even more important for those who are speaking on the telephone all day because voices can get very dry before anyone expects it. <\/p>\n\n\n\n Even if you have an otherwise perfect sound on the phone, a lack of hydration can make your voice raspy and difficult to understand. We recommend getting a big bottle of water and keeping it by your desk as you work. <\/p>\n\n\n\n Here\u2019s something you may not realize: Callers can instantly pick up on the tone of your words. Sometimes, you can affect the tone by changing the pitch of your voice. But if your primary concern is sounding a bit friendlier, all you have to do is smile before you pick up the receiver. <\/p>\n\n\n\n The physical act of smiling transforms your voice into one that instantly sounds friendlier. For this reason, many in phone sales<\/a> are instructed to smile as they speak. Fortunately, this trick works perfectly well in customer service too.\u00a0<\/p>\n\n\n\n1. Record Your Voice and Listen to It <\/h2>\n\n\n\n
2. Drink Plenty of Water Between Calls <\/h2>\n\n\n\n
3. Smile Before Picking Up the Telephone <\/h2>\n\n\n\n