{"id":451,"date":"2022-09-06T18:03:51","date_gmt":"2022-09-06T18:03:51","guid":{"rendered":"https:\/\/www.confiemx.com\/blog\/?p=451"},"modified":"2022-09-06T18:03:54","modified_gmt":"2022-09-06T18:03:54","slug":"phrases-that-improve-your-customer-service","status":"publish","type":"post","link":"https:\/\/www.confiemx.com\/blog\/customer-experience\/phrases-that-improve-your-customer-service\/","title":{"rendered":"8 Simple Phrases That Will Improve Your Customer Service"},"content":{"rendered":"\n
What if you could improve your customer service by adding a few phrases to your vocabulary? <\/p>\n\n\n\n
When customers call you, they are often dealing with annoying problems. What you say to them during the conversation is just as important as how well you resolve their issue. <\/p>\n\n\n\n
Ready to take your customer service game<\/a> to the next level? Keep reading to discover a few simple phrases that will transform your customer service! <\/p>\n\n\n\n You can\u2019t control whether customers are angry or frustrated when they call your company. However, you can get the conversation off on the right foot by thanking the customer for reaching out to you. <\/p>\n\n\n\n If the customer is already angry<\/a>, thanking them right away might be a way to smooth things over. This way, you can keep many conversations from escalating to something unpleasant. <\/p>\n\n\n\n As an added bonus, this phrase reminds customers you are grateful for their time and business. <\/p>\n\n\n\n When customers come to you with a specific problem, they sometimes want more than just a solution. They also want to know that you care about this issue just as much as they do. <\/p>\n\n\n\n One way to convey this to customers is by telling them you are \u201chappy to help\u201d with their particular issue. This showcases your commitment to helping them out, and this can put the customer at ease. <\/p>\n\n\n\n Some customers may be hesitant to tell you more about their problems. When they realize you are happy to help out, they are more likely to open up to you. <\/p>\n\n\n\n You never know what the customer is thinking about their customer service experience. For example, when customers call in with problems, they may be imagining that you\u2019ll be annoyed with what they have to say. Other customers may be hoping to turn annoyance into a big conflict over the phone. <\/p>\n\n\n\n Therefore, when customers do bring an issue to you, one of the best things you can do is thank them for bringing this to your attention. It makes the customer feel valued for reporting a problem, and the phrase may make them think more highly of your company. <\/p>\n\n\n\n Speaking of the company, this is the kind of phrase your management<\/a> likes to hear, too. For any business to be successful, it\u2019s important to transform obstacles into opportunities, including learning more about pesky problems. <\/p>\n\n\n\n In customer service, a little empathy can go a long way. So when customers express their frustrations to you, it\u2019s good to tell them that in their place, you\u2019d be frustrated as well. <\/p>\n\n\n\n This simple phrase can ease the tension when a customer is already frustrated and angry. Expressing that you\u2019d feel the same way helps validate the customer\u2019s feelings about the matter. <\/p>\n\n\n\n Additionally, this empathy helps you come across as more authentic<\/a>, which is important for any customer service interaction. <\/p>\n\n\n\n1. \u201cThank you for reaching out!\u201d\u00a0<\/h2>\n\n\n\n
2. \u201cHappy to help!\u201d\u00a0<\/h2>\n\n\n\n
3. \u201cThank you for bringing this to our attention.\u201d\u00a0<\/h2>\n\n\n\n
4. \u201cI would be frustrated, too.\u201d\u00a0<\/h2>\n\n\n\n
5. \u201cAs much as I\u2019d love to help\u2026\u201d\u00a0<\/h2>\n\n\n\n