{"id":1841,"date":"2025-02-24T20:55:48","date_gmt":"2025-02-24T20:55:48","guid":{"rendered":"https:\/\/www.confiemx.com\/blog\/?p=1841"},"modified":"2025-02-21T20:56:26","modified_gmt":"2025-02-21T20:56:26","slug":"keep-energy-up-in-call-center","status":"publish","type":"post","link":"https:\/\/www.confiemx.com\/blog\/call-center\/keep-energy-up-in-call-center\/","title":{"rendered":"How to Keep Your Energy Up During Long Call Center Shifts\u00a0"},"content":{"rendered":"\n

Do you love your customer service job, but feel fatigued by the end of your shift? When you work as hard as you do to help your company\u2019s clients, you\u2019re bound to have moments when you\u2019re feeling overwhelmed. We\u2019ve got some insights into how to keep your energy up without sacrificing your physical and mental wellness.\u00a0\u00a0<\/p>\n\n\n\n

A call center job<\/a> can be a rewarding stepping stone to your ultimate goals, but it is important to learn how to manage stress, boredom and fatigue \u2013 in any career you choose. <\/p>\n\n\n\n

Fatigue\u2019s Impact on Productivity and Mental Health <\/h2>\n\n\n\n

According to the Mexican Institute of Social Security (IMSS), at least 75% of Mexican workers suffer from fatigue<\/a>. That affects both productivity and job satisfaction and without intervention, it can lead to burnout\u2014which requires far more effort to bounce back from than it does to prevent. Fending off call center burnout requires a combination of approaches, from preparation to self-care in between calls to winding down after a long and challenging shift. <\/p>\n\n\n\n

How to Get Prepared for Your Call Center Shift <\/h2>\n\n\n\n

What\u2019s your strategy for getting fired up for your day? First, make sure you\u2019ve had at least seven hours of restful sleep, and that you give yourself plenty of time to have a refreshing shower and nutritious breakfast. Even that healthy dose of caffeine<\/a> is important to fuel your engine.  <\/p>\n\n\n\n

Take the time to stretch, and consider walking to work<\/a> if you live close by. Exercise is a great way to signal your brain and body to wake up, and it prepares you to deal with long hours of customer care and problem-solving.  <\/p>\n\n\n\n

How to Take Care of Yourself Throughout Your Shift <\/h2>\n\n\n\n

Self-care is key to success. If you don\u2019t look after yourself before, during, and after calls, you\u2019re more likely to crash and burn. Now that you\u2019ve started your day with a healthy, invigorating routine, you need to keep the momentum going with habits that will carry you through your shift.  <\/p>\n\n\n\n

Best Practices During Calls <\/h3>\n\n\n\n

Think about some of your most rewarding customer interactions. Were you actively and positively engaged in the conversation? Chances are, you were. Not only did you make that customer feel valued, but you probably felt pretty good, yourself.  <\/p>\n\n\n\n

Listening to a customer, empathizing with their challenges, and treating them as you would a respected friend benefits both of you and leaves you feeling uplifted at the end of a call. Here are some more tips:  <\/p>\n\n\n\n