Introduction to Empathy in Customer Service<\/strong> <\/h3>\n\n\n\nEffective communication involves the power of active listening when a client is venting and the impact of a compassionate word. Once the client feels heard and understood, a connection is established. The best way to think of empathy in a call center role is a virtual hug communicated online or a soft, gentle tone spoken on the phone. <\/p>\n\n\n\n
Empathy in customer interactions transforms an average service experience into a memorable encounter. Whether resolving a complaint or successfully answering a question, loyalty and a positive reputation have begun. <\/p>\n\n\n\n
Distinguishing Between Empathy and Sympathy<\/strong> <\/h3>\n\n\n\nWhile empathy and sympathy may seem like two peas in a pod, they are more like distant cousins. Sympathy involves feeling emotions like sorrow or pity for someone’s situation, while compassion is about truly stepping into the caller’s world and understanding their frustration or joy. For example, sympathy might sound like, “Oh, that’s too bad,” whereas compassion is expressed as, “I know how tough this is, and I’m here to help.” <\/p>\n\n\n\n
Why Empathy Is a Key Ingredient for Service Success<\/strong> <\/h2>\n\n\n\nHow you make a consumer feel turns an ordinary communication exchange into an extraordinary customer experience. A friendly demeanor bridges the gap between client concerns and solutions. Validating frustrations and reassuring the client that they matter is key. Empathy in customer service builds rapport and maintains brand loyalty. <\/p>\n\n\n\n
Building Trust Through Empathetic Communication<\/strong> <\/h3>\n\n\n\nAs a call center professional, you’ll be the first confident voice of information and understanding that establishes trust. A company’s product or service is secondary after a consumer hears those five magical words: “How may I help you?” <\/p>\n\n\n\n
When you communicate empathetically, you show consumers that you’re not just going through the motions but genuinely care about their service needs by doing the following: <\/p>\n\n\n\n
\n- Asking the right questions <\/li>\n<\/ul>\n\n\n\n
\n- Listening carefully <\/li>\n<\/ul>\n\n\n\n
\n- Repeating their needs verbally <\/li>\n<\/ul>\n\n\n\n
\n- Taking action <\/li>\n<\/ul>\n\n\n\n
Providing quality customer service while implementing the above steps will allow you to walk the caller through the process. As an active listener, answering questions, fixing confusion, and taking action to build trust along the way is the goal.\u00a0<\/p>\n\n\n
\n![\"Smiling](\"https:\/\/www.confiemx.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/11\/confiemx-role-of-empathy-in-customer-service-22.jpg\")
<\/figure><\/div>\n\n\nHow Empathy Defuses Difficult Situations and Reduces Churn<\/strong> <\/h3>\n\n\n\nAcknowledging the client’s frustration and offering understanding can calm the storm before it spirals out of control. Being a part of a call center team that values kindness and ongoing training on the best tips for conflict resolution<\/a> will improve your skills to settle any service dispute. De-escalating and reducing conflict on call, email, or social media starts with: <\/p>\n\n\n\n\n- Staying confident in your service and product knowledge <\/li>\n<\/ul>\n\n\n\n
\n- Communicating with a professional tone <\/li>\n<\/ul>\n\n\n\n
\n- Pausing all communication and listening <\/li>\n<\/ul>\n\n\n\n
\n- Remaining calm and focused on the solution <\/li>\n<\/ul>\n\n\n\n
To avoid customer churn, excellent customer service is necessary. Confidence and reassurance in resolving issues improve the caller’s experience. <\/p>\n\n\n\n
Tips for Cultivating Empathy in Your Customer Service Team<\/strong> <\/h2>\n\n\n\nBeing a part of a dynamic call center team that is trained in kindness creates a positive work environment. You may experience the following: <\/p>\n\n\n\n
\n- Communication skills training <\/li>\n<\/ul>\n\n\n\n
\n- Role-playing <\/li>\n<\/ul>\n\n\n\n
\n- One-on-one mentorship <\/li>\n<\/ul>\n\n\n\n
Your leadership and management team’s tips may include direct customer feedback and reminders. These reminders may include positive language phrases and materials that provide key emotional intelligence communication techniques. <\/p>\n\n\n\n
There is no customer satisfaction without job satisfaction. As a professional call center representative in a positive workplace, you will flourish in your call agent role. The emotional support from your team and management provides a smoother transition to learning hard skills such as software and documenting follow-up communications. However, you will be trained on soft skills such as empathy, problem-solving, and the top 10 qualities of exceptional customer service<\/a> to ensure you’re thriving with your winning, empathetic team. <\/p>\n\n\n\nActive Listening: The Foundation of Empathetic Service<\/strong> <\/h3>\n\n\n\nActive listening involves giving the caller your undivided attention. You will ensure they know you understand their concerns. Phrases like “I hear what you’re saying” and “Let me make sure I understand” are key tools in the active listening communication toolkit. <\/p>\n\n\n\n
You will also receive coaching on paying attention to the tone and emotion being expressed. With ongoing active listening training, recognizing unspoken customer cues will eventually become second nature. <\/p>\n\n\n\n
Emotional Intelligence Training: A Pathway to Deeper Empathy<\/strong> <\/h3>\n\n\n\nEmotional intelligence (EQ) is empathy’s close friend. Emotional intelligence in a call center environment requires recognizing, understanding, and regulating your emotions. You will learn to stay calm and composed when clients are not. You will be trained to gauge when clients are frustrated or confused, even if the customer doesn’t convey it directly. This allows the caller to respond appropriately with graciousness and patience, creating a more positive experience for you both. <\/p>\n\n\n\n
Sustaining Empathy as a Core Value in Customer Interactions<\/strong> <\/h2>\n\n\n\nWhen kindness becomes the norm, callers never forget their positive experience requesting services or seeking solutions to accomplish their goals. Sustaining empathy as a core value means creating a culture where customer-centric thinking is always front and center. It’s not just about what’s said but how it’s said in every email, chat, or call. <\/p>\n\n\n\n
Empathy Evolution: Adapting to Changing Customer Needs<\/strong> <\/h3>\n\n\n\nHow can you prioritize empathy in customer interactions in a rapidly changing world? It may be easier said than done, but staying attuned to shifting trends in consumer needs is a crucial necessity. Modern call centers regularly solicit client feedback. Your team will keep up with industry developments and encourage ongoing learning to ensure compassion keeps up with the industry pace for a satisfied customer experience. <\/p>\n\n\n\n
Demonstrate Your Empathy in Customer Service Today! Join Seguros Confie<\/strong> <\/h2>\n\n\n\nAre you excited to help customers with empathy? Join the Seguros Confie team and make an impact today! <\/p>\n\n\n\n
Located in the lively center of downtown Tijuana, we’re just minutes away from fun activities like nature walks, dining, and shopping. At Seguros Confie, you’ll enjoy health benefits, vacation perks, and opportunities for career growth. Apply or connect with our recruiting specialist today<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"You may be surprised to learn that simply saying “I understand” is a powerful way to connect with customers during service interactions. When you show understanding to a consumer struggling with a service or product, it helps create a positive customer experience. As a professional call agent, consistently demonstrating compassion can enhance your skills at […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[6],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts\/1637"}],"collection":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/comments?post=1637"}],"version-history":[{"count":6,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts\/1637\/revisions"}],"predecessor-version":[{"id":1650,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts\/1637\/revisions\/1650"}],"wp:attachment":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/media?parent=1637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/categories?post=1637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/tags?post=1637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
While empathy and sympathy may seem like two peas in a pod, they are more like distant cousins. Sympathy involves feeling emotions like sorrow or pity for someone’s situation, while compassion is about truly stepping into the caller’s world and understanding their frustration or joy. For example, sympathy might sound like, “Oh, that’s too bad,” whereas compassion is expressed as, “I know how tough this is, and I’m here to help.” <\/p>\n\n\n\n
Why Empathy Is a Key Ingredient for Service Success<\/strong> <\/h2>\n\n\n\nHow you make a consumer feel turns an ordinary communication exchange into an extraordinary customer experience. A friendly demeanor bridges the gap between client concerns and solutions. Validating frustrations and reassuring the client that they matter is key. Empathy in customer service builds rapport and maintains brand loyalty. <\/p>\n\n\n\n
Building Trust Through Empathetic Communication<\/strong> <\/h3>\n\n\n\nAs a call center professional, you’ll be the first confident voice of information and understanding that establishes trust. A company’s product or service is secondary after a consumer hears those five magical words: “How may I help you?” <\/p>\n\n\n\n
When you communicate empathetically, you show consumers that you’re not just going through the motions but genuinely care about their service needs by doing the following: <\/p>\n\n\n\n
\n- Asking the right questions <\/li>\n<\/ul>\n\n\n\n
\n- Listening carefully <\/li>\n<\/ul>\n\n\n\n
\n- Repeating their needs verbally <\/li>\n<\/ul>\n\n\n\n
\n- Taking action <\/li>\n<\/ul>\n\n\n\n
Providing quality customer service while implementing the above steps will allow you to walk the caller through the process. As an active listener, answering questions, fixing confusion, and taking action to build trust along the way is the goal.\u00a0<\/p>\n\n\n
\n<\/figure><\/div>\n\n\nHow Empathy Defuses Difficult Situations and Reduces Churn<\/strong> <\/h3>\n\n\n\nAcknowledging the client’s frustration and offering understanding can calm the storm before it spirals out of control. Being a part of a call center team that values kindness and ongoing training on the best tips for conflict resolution<\/a> will improve your skills to settle any service dispute. De-escalating and reducing conflict on call, email, or social media starts with: <\/p>\n\n\n\n\n- Staying confident in your service and product knowledge <\/li>\n<\/ul>\n\n\n\n
\n- Communicating with a professional tone <\/li>\n<\/ul>\n\n\n\n
\n- Pausing all communication and listening <\/li>\n<\/ul>\n\n\n\n
\n- Remaining calm and focused on the solution <\/li>\n<\/ul>\n\n\n\n
To avoid customer churn, excellent customer service is necessary. Confidence and reassurance in resolving issues improve the caller’s experience. <\/p>\n\n\n\n
Tips for Cultivating Empathy in Your Customer Service Team<\/strong> <\/h2>\n\n\n\nBeing a part of a dynamic call center team that is trained in kindness creates a positive work environment. You may experience the following: <\/p>\n\n\n\n
\n- Communication skills training <\/li>\n<\/ul>\n\n\n\n
\n- Role-playing <\/li>\n<\/ul>\n\n\n\n
\n- One-on-one mentorship <\/li>\n<\/ul>\n\n\n\n
Your leadership and management team’s tips may include direct customer feedback and reminders. These reminders may include positive language phrases and materials that provide key emotional intelligence communication techniques. <\/p>\n\n\n\n
There is no customer satisfaction without job satisfaction. As a professional call center representative in a positive workplace, you will flourish in your call agent role. The emotional support from your team and management provides a smoother transition to learning hard skills such as software and documenting follow-up communications. However, you will be trained on soft skills such as empathy, problem-solving, and the top 10 qualities of exceptional customer service<\/a> to ensure you’re thriving with your winning, empathetic team. <\/p>\n\n\n\nActive Listening: The Foundation of Empathetic Service<\/strong> <\/h3>\n\n\n\nActive listening involves giving the caller your undivided attention. You will ensure they know you understand their concerns. Phrases like “I hear what you’re saying” and “Let me make sure I understand” are key tools in the active listening communication toolkit. <\/p>\n\n\n\n
You will also receive coaching on paying attention to the tone and emotion being expressed. With ongoing active listening training, recognizing unspoken customer cues will eventually become second nature. <\/p>\n\n\n\n
Emotional Intelligence Training: A Pathway to Deeper Empathy<\/strong> <\/h3>\n\n\n\nEmotional intelligence (EQ) is empathy’s close friend. Emotional intelligence in a call center environment requires recognizing, understanding, and regulating your emotions. You will learn to stay calm and composed when clients are not. You will be trained to gauge when clients are frustrated or confused, even if the customer doesn’t convey it directly. This allows the caller to respond appropriately with graciousness and patience, creating a more positive experience for you both. <\/p>\n\n\n\n
Sustaining Empathy as a Core Value in Customer Interactions<\/strong> <\/h2>\n\n\n\nWhen kindness becomes the norm, callers never forget their positive experience requesting services or seeking solutions to accomplish their goals. Sustaining empathy as a core value means creating a culture where customer-centric thinking is always front and center. It’s not just about what’s said but how it’s said in every email, chat, or call. <\/p>\n\n\n\n
Empathy Evolution: Adapting to Changing Customer Needs<\/strong> <\/h3>\n\n\n\nHow can you prioritize empathy in customer interactions in a rapidly changing world? It may be easier said than done, but staying attuned to shifting trends in consumer needs is a crucial necessity. Modern call centers regularly solicit client feedback. Your team will keep up with industry developments and encourage ongoing learning to ensure compassion keeps up with the industry pace for a satisfied customer experience. <\/p>\n\n\n\n
Demonstrate Your Empathy in Customer Service Today! Join Seguros Confie<\/strong> <\/h2>\n\n\n\nAre you excited to help customers with empathy? Join the Seguros Confie team and make an impact today! <\/p>\n\n\n\n
Located in the lively center of downtown Tijuana, we’re just minutes away from fun activities like nature walks, dining, and shopping. At Seguros Confie, you’ll enjoy health benefits, vacation perks, and opportunities for career growth. Apply or connect with our recruiting specialist today<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"You may be surprised to learn that simply saying “I understand” is a powerful way to connect with customers during service interactions. When you show understanding to a consumer struggling with a service or product, it helps create a positive customer experience. As a professional call agent, consistently demonstrating compassion can enhance your skills at […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[6],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts\/1637"}],"collection":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/comments?post=1637"}],"version-history":[{"count":6,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts\/1637\/revisions"}],"predecessor-version":[{"id":1650,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts\/1637\/revisions\/1650"}],"wp:attachment":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/media?parent=1637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/categories?post=1637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/tags?post=1637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
As a call center professional, you’ll be the first confident voice of information and understanding that establishes trust. A company’s product or service is secondary after a consumer hears those five magical words: “How may I help you?” <\/p>\n\n\n\n
When you communicate empathetically, you show consumers that you’re not just going through the motions but genuinely care about their service needs by doing the following: <\/p>\n\n\n\n
- \n
- Asking the right questions <\/li>\n<\/ul>\n\n\n\n
- \n
- Listening carefully <\/li>\n<\/ul>\n\n\n\n
- \n
- Repeating their needs verbally <\/li>\n<\/ul>\n\n\n\n
- \n
- Taking action <\/li>\n<\/ul>\n\n\n\n
Providing quality customer service while implementing the above steps will allow you to walk the caller through the process. As an active listener, answering questions, fixing confusion, and taking action to build trust along the way is the goal.\u00a0<\/p>\n\n\n
\n<\/figure><\/div>\n\n\nHow Empathy Defuses Difficult Situations and Reduces Churn<\/strong> <\/h3>\n\n\n\n
Acknowledging the client’s frustration and offering understanding can calm the storm before it spirals out of control. Being a part of a call center team that values kindness and ongoing training on the best tips for conflict resolution<\/a> will improve your skills to settle any service dispute. De-escalating and reducing conflict on call, email, or social media starts with: <\/p>\n\n\n\n
- \n
- Staying confident in your service and product knowledge <\/li>\n<\/ul>\n\n\n\n
- \n
- Communicating with a professional tone <\/li>\n<\/ul>\n\n\n\n
- \n
- Pausing all communication and listening <\/li>\n<\/ul>\n\n\n\n
- \n
- Remaining calm and focused on the solution <\/li>\n<\/ul>\n\n\n\n
To avoid customer churn, excellent customer service is necessary. Confidence and reassurance in resolving issues improve the caller’s experience. <\/p>\n\n\n\n
Tips for Cultivating Empathy in Your Customer Service Team<\/strong> <\/h2>\n\n\n\n
Being a part of a dynamic call center team that is trained in kindness creates a positive work environment. You may experience the following: <\/p>\n\n\n\n
- \n
- Communication skills training <\/li>\n<\/ul>\n\n\n\n
- \n
- Role-playing <\/li>\n<\/ul>\n\n\n\n
- \n
- One-on-one mentorship <\/li>\n<\/ul>\n\n\n\n
Your leadership and management team’s tips may include direct customer feedback and reminders. These reminders may include positive language phrases and materials that provide key emotional intelligence communication techniques. <\/p>\n\n\n\n
There is no customer satisfaction without job satisfaction. As a professional call center representative in a positive workplace, you will flourish in your call agent role. The emotional support from your team and management provides a smoother transition to learning hard skills such as software and documenting follow-up communications. However, you will be trained on soft skills such as empathy, problem-solving, and the top 10 qualities of exceptional customer service<\/a> to ensure you’re thriving with your winning, empathetic team. <\/p>\n\n\n\n
Active Listening: The Foundation of Empathetic Service<\/strong> <\/h3>\n\n\n\n
Active listening involves giving the caller your undivided attention. You will ensure they know you understand their concerns. Phrases like “I hear what you’re saying” and “Let me make sure I understand” are key tools in the active listening communication toolkit. <\/p>\n\n\n\n
You will also receive coaching on paying attention to the tone and emotion being expressed. With ongoing active listening training, recognizing unspoken customer cues will eventually become second nature. <\/p>\n\n\n\n
Emotional Intelligence Training: A Pathway to Deeper Empathy<\/strong> <\/h3>\n\n\n\n
Emotional intelligence (EQ) is empathy’s close friend. Emotional intelligence in a call center environment requires recognizing, understanding, and regulating your emotions. You will learn to stay calm and composed when clients are not. You will be trained to gauge when clients are frustrated or confused, even if the customer doesn’t convey it directly. This allows the caller to respond appropriately with graciousness and patience, creating a more positive experience for you both. <\/p>\n\n\n\n
Sustaining Empathy as a Core Value in Customer Interactions<\/strong> <\/h2>\n\n\n\n
When kindness becomes the norm, callers never forget their positive experience requesting services or seeking solutions to accomplish their goals. Sustaining empathy as a core value means creating a culture where customer-centric thinking is always front and center. It’s not just about what’s said but how it’s said in every email, chat, or call. <\/p>\n\n\n\n
Empathy Evolution: Adapting to Changing Customer Needs<\/strong> <\/h3>\n\n\n\n
How can you prioritize empathy in customer interactions in a rapidly changing world? It may be easier said than done, but staying attuned to shifting trends in consumer needs is a crucial necessity. Modern call centers regularly solicit client feedback. Your team will keep up with industry developments and encourage ongoing learning to ensure compassion keeps up with the industry pace for a satisfied customer experience. <\/p>\n\n\n\n
Demonstrate Your Empathy in Customer Service Today! Join Seguros Confie<\/strong> <\/h2>\n\n\n\n
Are you excited to help customers with empathy? Join the Seguros Confie team and make an impact today! <\/p>\n\n\n\n
Located in the lively center of downtown Tijuana, we’re just minutes away from fun activities like nature walks, dining, and shopping. At Seguros Confie, you’ll enjoy health benefits, vacation perks, and opportunities for career growth. Apply or connect with our recruiting specialist today<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"
You may be surprised to learn that simply saying “I understand” is a powerful way to connect with customers during service interactions. When you show understanding to a consumer struggling with a service or product, it helps create a positive customer experience. As a professional call agent, consistently demonstrating compassion can enhance your skills at […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[6],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts\/1637"}],"collection":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/comments?post=1637"}],"version-history":[{"count":6,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts\/1637\/revisions"}],"predecessor-version":[{"id":1650,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/posts\/1637\/revisions\/1650"}],"wp:attachment":[{"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/media?parent=1637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/categories?post=1637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.confiemx.com\/blog\/wp-json\/wp\/v2\/tags?post=1637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- One-on-one mentorship <\/li>\n<\/ul>\n\n\n\n
- Role-playing <\/li>\n<\/ul>\n\n\n\n
- Communication skills training <\/li>\n<\/ul>\n\n\n\n
- Remaining calm and focused on the solution <\/li>\n<\/ul>\n\n\n\n
- Pausing all communication and listening <\/li>\n<\/ul>\n\n\n\n
- Communicating with a professional tone <\/li>\n<\/ul>\n\n\n\n
- Staying confident in your service and product knowledge <\/li>\n<\/ul>\n\n\n\n
- Taking action <\/li>\n<\/ul>\n\n\n\n
- Repeating their needs verbally <\/li>\n<\/ul>\n\n\n\n
- Listening carefully <\/li>\n<\/ul>\n\n\n\n